Afripumps Delivery and Returns Policy
We deliver your order as soon as your payment has reflected in our Bank Account. We strive to send you your order within 3-4 working days however, Afripumps (Pty) Ltd will not be held liable for goods not delivered within the period due to any type of un-foreseen delay caused.
You must inform us within 3 working days if your goods have not arrived or are lost or damaged in transit so that we can make an immediate claim against the courier company and resolve the problem.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order the product for you. You will be informed with the option to cancel your order if you would rather not wait.
All of our products come standard with a Manufactures Guarantee. Please note that Guarantee will not be given on any product that has been damaged due to incorrect use / abuse. (See the products’ Operating Manual). Authorisation can only be given on a Guarantee once we have received the product back and tested it.
We warrant that all our goods are new and of good quality unless we clearly describe them as used or reconditioned or as having specific defects.
We warrant all our new goods against any defects for six months of normal household or business use, from the time we supplied the goods. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).
If you send in a faulty, damaged or defective product and the product is subsequently found to indeed be damaged, defective or faulty, you are entitled to either have the product repaired at Afripumps expense or to be fully refunded. If the product is not damaged, defective or faulty, you will be liable for the costs incurred in having such product returned to Afripumps (Pty) Ltd and then re-delivered to you at your expense. Guarantee will not be offered for any product that has been altered by the customer.
Suitably qualified technician to inspect
A customer that believes goods are defective should ask a suitably qualified person to produce a report for our technicians to consider. A suitably qualified person is a reputable and independent technician trained and qualified to repair goods similar to our goods.
You may also ask our technicians to inspect any goods believed to be defective. We may charge a technical inspection fee equivalent to the price paid for the item, up to a maximum of R250. We will fully refund this inspection fee if the goods were defective when we supplied them.
We train our technicians to recognise any defects in goods. They can usually tell if the goods have been misused, for example if they have been neglected, damaged, altered or not used according to instructions. Our technicians will give reasons if they refuse to accept that we supplied defective goods, but will only do this if they honestly believe the goods have been misused.
We supply physical goods. Please carefully read and follow all instructions that come with our goods. For example, any documents that help you use our goods. Please also read our website at www.afripumps.co.za for tips on using our goods.
Cooling off period
According to section 44 of the Electronic Communications and Transactions Act, 2002, you have 7 working days to cancel purchase for non-faulty goods. This seven-Day: “cooling off” period begins on the day that you receive your purchase. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.
Afripumps (Pty) Ltd will give you a refund within 30 days of your purchase. This refund includes a 15% handling fee of the purchase price of any product purchased, which includes transportation costs and packaging and manpower for handling as well as any shipping charges paid when you made your purchase.
Although you have a right of refund, you will have to pay the postage costs of shipping goods bought online back to the seller. You are also responsible for the cost and risk of loss or damage when returning the goods. This cancellation policy does not apply when Afripumps (Pty) Ltd are at fault for incorrectly dispatched and faulty goods.
Our customer that is also a consumer under the CPA may return goods within ten days of delivery if they could not examine them before delivery and they then discovered that the goods are not what they ordered or expected, or are not suitable for a specific purpose that they communicated to us in writing.
A consumer must return unsuitable goods within ten days of delivery according to our returns and refunds procedure.
We will refund the full price of any unsuitable goods in their original unopened packaging. For opened goods, we may deduct or charge a reasonable amount for any use of the goods plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the goods.
We will refund the reasonable postal and insurance costs of returning defective or unsuitable goods. We may inspect the goods to confirm that they are defective before we do so.
If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.
These terms apply to your order. Please note that we can change our terms and conditions at any time without any warning.
These terms and conditions are within your legal rights and are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.